PHP Live Sales/Support Software

Search Feature List

Latest Version: 1.2.1   (Released: 11/20/2007)

General No programming required Installs in minutes Web-based installation wizard Integrates into your web site's look and feel   All you have to do is copy and paste a piece of javascript on your site and you are ready to go live! Toll Free Phone and email support Supported platforms: Unix, Linux, Windows with Apache, FreeBSD, MacOSX You can also use PHP code for each of the forms, instead of javascript to display the forms on your site.

Chatting Complete Live Chat Support Offline messages can be left for any department   If your operators are currently not available or it is after business hours, anybody trying to chat will be able to leave an offline message which would be sent to an email address you specify View visitor's geographical location (Sold Separately)   This will allow you to view any visitors location based on the IP address. For example you can see a visitor on your site and tell he was from Orlando, Florida based on his IP address

Reports Operation Productivity Report Search Transcripts Visitor Report Referral URL's Report

Administration Easy-to-use browser-based administration area to manage chatFUSE Manage Operators Manage Responses Manage Departments View Transcripts Unlimited number of operators Unlimited number of predetermined responses Unlimited number of departments Multiple Language Support   You can have any spoken language like English, French, German, etc. All of these are supported and controlled right in the admin area. Chat History Transcripts Email Transcripts to any email address Set emails to be text based or HTML based Block any IP Addresses from appearing on the traffic monitor   This way you don't have your operators trying to initiate chats with your staff, plus those IP's will not display on the reports. Visitor History saved in admin area Sound Effects Use your own images for online/offline mode Purge old transcripts Main Menu Links Set Required fields for phone, email and name   When a visitor wants to chat with an operator, you can make any of the fields required or not required. Edit the WYSIWYG editor width/height size in the admin settings

Monitoring Full Traffic Monitor   Be able to view any person who is currently browsing your website View Footprints of all visitors   This allows you to see exactly where any visitor has been on your site. Initiate Chat sessions with any visitors   If you want to initiate a chat with a visitor to your website you can do so at any time. Accept Chat sessions initiated by visitors   When a visitor is looking at your site they can at any time request a chat session with any current live operator IP Detection   Each visitors IP is tracked and displayed Manage up to 3 Chats at the same time in one chat window Operator Online/Offline Status Visitor/Operator is typing notification   When a visitor/operator is typing both will see a notification like Visitor is Typing.

digiSHOP Integration Integration into digiSHOP Shopping Cart Software   By using chatFUSE software and teaming it with digiSHOP as your e-commerce solution, you can view at any time, what each customer has in their shopping cart during a chat session. This really helps you to quickly either assist a customer with questions or to provide up-selling opportunities.